Some Ideas Will Be Good, and Some Will Just Be Brain Farts

Deon, who works in the centre's most unpopular department - Quality and Compliance - manages to land a date with one of the new sales agents. Nev invites his staff to submit ideas to improve the company, but will Hayley's magic hands have a happy ending? Maverick Griff sets his sights on a change of direction in his call centre career.